My experiences with vapefiend via this channel has been very disastrous.
This is my email conversation. Whilst, they mostly have good reviews my experience is very bad on several occasions. I appreciate vapefiend will appear to have a legit response, I am sure some people would agree with me that there returns policy is crap and they did not allow any returns to take place.
"Can you tell me the returns policy for the crafty you sent me. The battery life is drastically terrible - less than 45 mins and less on another occasion. Also it is extremely harsh.
In the past I have bought from you PAX 2, dynavap, and plastic cheap santa cruz grinder.
All have always been unusable and I have lost much money to you. The pax 2 cooks through the herb in very quick time and the dynavap is just rubbish.
I appreciate I am too late for the returns of the pax and dynavap, however, I have come back in good time on this occasion.
I have no idea how you have such which reviews as I have failed to get any kind of benefit from you and have lost a lot of money to you
please advise on crafty refund
thank you"
"I'm really sorry to hear that you're not enjoying your Crafty+. The Crafty+ is a powerful portable vaporizer that uses hybrid convection and conduction heating, battery life also depends on variables like the temperature setting and ambient temperatures. Lots of people find the battery life of the Crafty+ suitable for them, but it really depends on your usage. The Crafty+ is USB-C so can also be recharged via portable power bank.
Regrettably we are not able to accept used vaporizers for return unless they are faulty, as we can not sell used or refurbished products. Our returns policy can be found here: https://vapefiend.co.uk/pages/returns-policy
All the best,
Adam "