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Frequently Asked Questions
Delivery & Shipping
What's your cut-off for next day delivery
What's your cut-off for next day delivery
Order by 2pm Monday - Friday for same day dispatch
We have a variety of express services available. While many orders are still arriving on time, please be aware that we cannot guarantee every order will be as scheduled and may take 1-2 days to arrive at your chosen delivery address.
What countries do you ship to?
What countries do you ship to?
We currently ship to all countries within the EU (excluding Spain).
We also ship to Australia, Canada & USA.
To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 2-5 working days, after dispatch.
Next day delivery is available if you order by 2pm Monday - Friday.
International shipping times depend on the products and destination (estimated at checkout).
Returns and Refunds
How do I return a product?
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 2 working days from when we receive the item(s).