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New Peak Pro 2023 Release - Vapefiend UK

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Visit our FAQ's page here for answers to the most commonly asked questions.

What can we help you with?

DPD, Royal Mail & Parcelforce

In addition to the increased order volume, our shipping partners are also experiencing unprecedented demand, leading to delays in the transportation and delivery process. While we have taken steps to ensure a smooth and efficient shipping process, factors beyond our control may impact the delivery timelines.

We will be trying our hardest to dispatch all orders that are received by 1pm Mon-Fri, but please be aware that during busy periods it can take longer!

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Frequently Asked Questions

Delivery & Shipping

What's your cut-off for next day delivery

Order by 2pm Monday - Friday for same day dispatch

We have a variety of express services available. While many orders are still arriving on time, please be aware that we cannot guarantee every order will be as scheduled and may take 1-2 days to arrive at your chosen delivery address.

What countries do you ship to?

We currently ship to all countries within the EU (excluding Spain).

We also ship to Australia, Canada & USA.

To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 2-5 working days, after dispatch.

Next day delivery is available if you order by 2pm Monday - Friday.

International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 2 working days from when we receive the item(s).