By accessing this website and/or placing an order, you agree to be bound by these terms and conditions as set out below.
SAME DAY DISPATCH
Our fulfilment centre is now open and our skeleton staff is working hard to dispatch all orders. Please note that we are experiencing very high order volumes at the moment, and therefore we cannot currently guarantee same-day dispatch. Royal Mail, UPS and Fedex are continuing to deliver all items, although there are some delays across all services, and tracking information is not always being kept updated. Time windows for delivery, such as next day delivery, are no longer guaranteed.
Vaporizers are designed, manufactured and sold as hot air extraction devices used and intended to be used in the field of aromatherapy for the relief of respiratory symptoms. The lawful and proper use of any Vaporizer or accessory is a required condition of sale.
By purchasing any of these devices you are representing that you are 18 years of age or older, and that you agree to follow the instructions contained herein and in any accompanying literature.
The improper use of these devices may void any applicable warranty. Any illegal use of this device could subject the user to severe fines, penalties and/or imprisonment.
The products we sell are not medical devices and are not intended to diagnose, treat, mitigate, cure or prevent any ailment, disease or other conditions. The products we sell are not intended to administer medicinal or illegal products of any kind and is not intended for use with any substance that may affect the structure or any function of the body. The products we sell are not designed, nor intended for use with any material that is not lawful, allergenic, or poisonous or may cause harm. The products we sell are not smoking cessation devices.
Vaporizers are only to be used by, in the presence of, or with the advice and assistance of someone knowledgeable in the field of aromatherapy. Since many plants, botanicals and oils are toxic or poisonous, only legal, safe, known, identifiable and commercially developed and marketed essential oils, or botanicals should be used in any device purchased form this website. Keep these devices and all aromatherapy products out of the reach of children. Study this information, the product instructions, and all of the accompanying literature before using a Vaporizer or any oil or botanical. Likewise, always keep in mind that this device is extremely efficient in extracting the bioactive ingredients from any oil or botanical. Therefore, only use a very small amount (a pinch) of vegetable material (the equivalent of a children’s aspirin) or a micro drop of essential oil.
The information contained in this disclaimer and any other cautionary instructions, and all of the documents and literature included with any Vaporizer was developed for informational purposes only. In no way is any of the information contained in these documents intended to be a medical or prescriptive guide or to be used for diagnosing or treating a health problem or disease. No oil, or botanical should take the place of any prescribed medication. Neither the manufacturer nor the seller, or their respective affiliates, directors, officers or shareholders, of any aromatherapy products on this website shall be held responsible for the misuse of the same or the misuse of any oil or botanical. You, the purchaser and/or user of this device, are responsible for your own use of such products.
If pregnant, nursing or diagnosed with epilepsy, a heart condition, allergies or other medical conditions, seek the advice and assistance of a physician or trained health professional before using any Vaporizer or any oil or botanical. If you believe or suspect that you have a medical problem, promptly contact your doctor or health care provider. Please note, vaporizers are not medical devices. This statement has not been evaluated by the FDA (US Food and Drug Administration) or by any other comparable agency or administration in any other jurisdiction.
Many of our vaporizer devices are powered by Lithium Ion batteries, which are perfectly safe if handled correctly, but can be dangerous if mishandled. It is your responsibility to use and care for your device and batteries in a safe and responsible manner.
Carrying your device and batteries
When not in use, your vaporizer should be turned off or set to "lock" mode, this will prevent your device from accidentally firing and overheating.
Make sure that your device can not come into contact with other metal items in your bag or pocket, as this can, in rare cases, cause a short circuit.
Always carry spare external batteries in an individual box or a special battery case- this will prevent short circuits.
Charging your device and batteries
Always use the charger and mains adapter that came with the device.
Avoid vaping on your device while it is charging.
If you are using a device that uses external batteries we highly recommend charging with a Nitecore charger: these are high-quality battery bay chargers with overcharge protection.
Avoid charging overnight or when unattended.
Always use original branded batteries and buy your batteries from a reputable retailer.
Do not let your batteries get wet.
Don’t use damaged batteries- even a small tear in the wrapper can be dangerous.
Appropriately dispose of damaged batteries.
Vaporizers contain a heat element that operates at extremely high temperatures. We recommend that you do not leave any vaporizer unit powered on when unattended, and that you keep any vaporizer on a stable, heat-proof surface away from children, pets and flammable materials at all times.
V.A.T (Value Added Tax)
We are a VAT registered business. Our VAT Registration number is 168 1453 96. Please note that as we're based in the UK, our site shows all prices inclusive of VAT. Registered website customers from countries where VAT is not applicable will not be charged VAT at the time of their order unless the order is being sent to a UK or EU address.
If you have bought something from us we will have your email address, phone number, and address. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you.
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We store this information indefinitely for the purposes of internal record keeping. We also collect information of a general nature about how many 'hits' our website gets, and we monitor the site traffic patterns. Our site also uses 'cookies'.
Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your machine in any way as they are small textfiles with simple information in them. You can see them as small textfiles inside your 'Temporary Internet Files' folder in Windows.
You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
What we do with your information
We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter. We do not store credit card details nor do we share customer details with any 3rd parties
If you contact us after making an order and before we have dispatched your order, we will cancel the order and refund your payment in full immediately. If we have already dispatched your order at the time of cancellation, we will ask you to return the items unused as soon as possible by registered mail. Upon receipt of these items, provided they are unused and in perfect condition with their undamaged original packaging, we will refund your payment in full. We are unable to reimburse you for the cost of returning such items to us.
If you believe the item you have ordered is faulty or defective in some way you must return it to us within 30 days for a prompt replacement, exchange or refund. Glass or quartz items should be thoroughly inspected for damage or defects within 48 hours of receipt, as these items cannot be returned once used. Items ordered in error will only be refunded at the discretion of the management of Vapefiend.
Vapefiend cannot accept returns of non-faulty items that have been used by the customer. You are entitled to inspect all goods upon receipt, and to handle them in the same way that you might handle goods in a physical shop prior to purchase. If goods don't meet your satisfaction and are in their original, unused condition, they can be returned for a full refund. If you load a vaporizer with herbs or concentrates, or use it to vaporize herbs or concentrates, it is then considered "used" and cannot be returned. Similarly if you break the seal on a consumable product, this is considered "used" and cannot be returned. This does not affect your right to return faulty goods for servicing or replacement.
Most vaporizers sold at Vapefiend carry a limited warranty of one year unless otherwise stated. Please contact us specific details regarding your warranty coverage. You can claim under the warranty for any product sold by Vapefiend at https://vapefiend.co.uk/warranty.
Customer Satisfaction Guarantee
At Vapefiend we take our relationship with our customers very seriously. If you encounter any issue with any of our products, we will personally handle your warranty claim on your behalf, and will work as hard as we can to ensure your satisfaction.
How do I return an item? Simply email us at email@example.com to let us know why you are returning the item and to receive details of where to send the item.
Faulty or defective items
It is your responsibility as the customer to thoroughly check each item that you order from us upon receipt, and to report any breakages or damage in transit within 48 hours of the package being delivered. Glass or quartz items should be thoroughly inspected for damage or defects within 48 hours of receipt, as these items cannot be returned once used. We will replace any items reported as broken or damaged in transit so long as we are notified within 48 hours of the package being delivered. We are unable to replace items or refund payments for items that are not reported as broken or damaged in transit within 48 hours of the package being delivered.
If you return an item because of an error on our part, or it is defective, we will happily refund your costs in returning it to us. The item(s) must be returned within 30 days of purchase.
Under the European Distance Selling Regulations (DSRs), customers in the European Union that cancel a contract for purchase of an item(s) within 14 days of receipt of their order will receive a refund for the cost of the item(s) and the cost of sending the item to you, provided that the entire order is being returned. If the item(s) returned is part of a larger order, then no delivery charge is refunded. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Items lost in transit
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by Recorded/Special Delivery.
Refunds, replacement and exchanges
Refunds, replacements or exchanges are usually processed within 7 working days of receipt of the returned item(s) by Vapefiend.com. Any refund will be made in the same form of payment that was used to make the initial purchase.
Please note, in all instances Vapefiend shall not be liable for incidental or consequential damages or expenses, including but not limited to lost profits or other economic or commercial losses. This warranty does not affect your statutory rights.
All items returned as faulty must be confirmed as faulty before a refund is given. No refund will be given if the item was damaged by wear and tear, an accident or misuse. Equally, No refund will be given if you knew about the fault before you bought the item or you’ve just changed your mind.
Price Match Promise
We will match any genuine price from a UK store.
For the price to be considered genuine:
The item must be in stock and ready to ship at the time of purchase.
The item must be identical (ie same model).
The price matched must include delivery.
The other seller must be a UK-based VAT registered business selling direct to customers (no auction or marketplace retailers).
The seller must be authorized by the manufacturer. Unauthorized sales do not include the manufacturer's warranty, and therefore we are not able to match these prices. To find out if a stockist is authorized, please contact the manufacturer of the product and ask them.
We cannot match bulk promotional offers such as buy one get one free.
No other promotional offers or vouchers can be used on top of a price match.
Do I need to sign for my delivery?
All orders require a signature.
If no one is in to receive the package, it can be collected from your local Royal Mail Post Office or Collection Office which will be identified on a card that your postman will post though your door or, if you prefer, you can re-arrange delivery by calling the telephone number on the card.
If no one is in to receive the package, your order may be delivered to your nearest pick up shop.
Safe Place / "Leave Safe" / Pick Up Shop delivery
Delivery services that we offer may allow you to select a "safe place", issue a "leave safe" instruction, or instruct the courier to leave the item at a local "Pick Up" shop. Please note that Vapefiend is not able to accept or amend instructions or requests related to such services. When you agree with the courier or delivery service to have your item left in a designated "safe place" or shop, you accept responsibility for any loss that may occur following delivery. Vapefiend is unable to accept any liability for items that are lost or missing after they have been left in a "safe place" or shop that has been agreed between the customer and the delivery service. If you have chosen to have your item left in a designated place and something goes wrong, ie you cannot find it in the designated place following delivery, you must direct your complaint and/or claim to that delivery service.
Customs and Import fees for International Customers
International customers may be charged import duties, taxes and administration fees by the shipping agent and/or customs service in their own country. These fees are charged independently from Vapefiend, and are not included in our shipping and handling fees. These are the responsibility of the customer, and you will be contacted directly by customs or local shipping agent to arrange payment before delivery of your order. If you refuse delivery, import fees will be deducted from any refund processed when the item is returned to Vapefiend.
Some products may not be permitted to be imported into your country: this may include, but is not limited to certain e-liquids, herbal extracts, and herbal vaping blends. Vapefiend is not responsible for any items that are seized by your country's customs, so please ensure that these items are permitted by your customs before ordering.
On occasion, your local customs authorities or courier agents may charge the receiver duties, taxes or other fees, and may request that you complete a form or provide further documentation in order to complete delivery. If this payment or information is not provided by the stated deadline, your items may be returned or destroyed. This process is outside of our control and Vapefiend is unable to offer a refund or replacement for items that are destroyed. If you are unsure about any such communication from delivery couriers or customs agents, please let us know as soon as possible so that we can offer support. We are committed to helping you receive your order as quickly and painlessly as possible
Vapefiend takes care to correctly package, label and declare the packages we send. We do not recommend customers' use of shipping forwarders as this can lead to re-packing errors, damage to goods, customs irregularities, misdeclared batteries and other difficulties. Customers who use a shipping forwarder do so at their own risk and are responsible for any additional costs or shipping mishaps beyond Vapefiend's delivery of the order to the submitted Shipping Address.
Vapefiend takes its relationships with customers very seriously, and we expend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt, whether they're enquiries or, heaven forbid, complaints. All your feedback is appreciated.
All website design, text, movies, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright Vapefiend Aromatherapy Ltd. and its affiliates or their content and technology providers.
All Rights Reserved
Any use of materials on this web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Vapefiend is strictly prohibited.
Governing Law and Contract Formation
Any contract formed between Vapefiend and you will be governed and interpreted exclusively by the laws of England and Wales.
The technical steps required to create the contract between you and us are as follows:
· You place the order for your products on the website by pressing the "submit" button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the website.
· We will send to you an Order Confirmation email detailing the products you have ordered. This is not an acceptance from Vapefiend.com
· At the same time as your product is shipped from our location will send you a despatch confirmation email.
· Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it.
Non-acceptance of an order may be a result of one of the following reasons:
· The product(s) you ordered being unavailable from stock
· Our inability to obtain authorisation for your payment
· The identification of a pricing, product or offer description error
· You not meeting the eligibility to order criteria as set out below
Refusal of Transaction
We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
TO THE FULLEST EXTENT PERMITTED AT LAW, Vapefiend IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Vapefiend DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Vapefiend nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.