Dispatch Times

Order by 3pm Monday - Friday for Same Day Dispatch (UK)
Orders placed after 3pm are dispatched the next working day 

Order by 1pm Monday - Friday for Same Day Dispatch (International)
Orders placed after 11:00am are dispatched the next working day 

Do I need to sign for my delivery?

All packages require a signature.
If no one is in to receive the package, it can be collected from your local Royal Mail Post Office
or Collection Office which will be identified on a card your postman will post though your door.
or, if you prefer, you can re-arrange delivery by calling the telephone number on the card.


Customs and Import fees for International Customers
International customers may be charged import duties, taxes and administration fees by the shipping agent
and/or customs service in their own country. These fees are charged independently from Vapefiend, and are not included in our shipping
and handling fees. These are the responsibility of the customer, and you will be contacted directly by customs
or local shipping agent to arrange payment before delivery of your order.

Some products may not be permitted to be imported into your country: this may include, but is not limited to certain e-liquids,
herbal extracts, and herbal vaping blends. Vapefiend is not responsible for any items that are seized by your country's customs,
so please ensure that these items are permitted by your customs before ordering..


Need Help?
You can also get in touch by calling 0345 5480 420
If calling from outside the UK, please dial +44 345 5480 420

Phone & Live Chat Hours
Monday – Saturday 10am - 7pm GMT

Delivery within the UK

Royal Mail Tracked 24  (1-2 Day Delivery)
£4.70 for orders under £100 or FREE if your order is over £100

Royal Mail Tracked 48  (2-4 Day Delivery)
£3.45 for orders under £12 or FREE if your order is over £12

Royal Mail Special Delivery by 1pm (Next Working Day Delivery if ordered by 3pm Mon-Fri)
£7.30 for orders under £200 or FREE if your order is over £200


Delivery within the EU

UPS International or FedEx Priority
£14-30 for orders under £120 or FREE for orders of over £120


Worldwide Delivery

UPS International or FedEx Priority
£14-30 for orders under £200 or FREE for orders of over £200