FAQ

Dispatch Times

Order by 3pm Monday - Friday for Same Day Dispatch
Orders placed after 3pm are dispatched the next working day 

Our FedEx & UPS International collection is at 1pm 
Orders placed after 11:00am are dispatched the next working day 

Do I need to sign for my delivery?

All packages require a signature.
If no one is in to receive the package, it can be collected from your local Royal Mail Post Office
or Collection Office which will be identified on a card your postman will post though your door.
or, if you prefer, you can re-arrange delivery by calling the telephone number on
the card.

Need Help?
You can also get in touch by calling 0345 5480 420
If calling from outside the UK, please dial +44 345 5480 420

Phone & Live Chat Hours
Monday – Saturday 10am - 7pm GMT

Shipping Options

Delivery within the UK

Royal Mail Tracked 48
£3.45 for orders under £12 or FREE if your order is over £12

Royal Mail Tracked 24
£4.70 for orders under £100 or FREE if your order is over £100

Royal Mail Special Delivery by 1pm
£7.30 for orders under £200 or FREE if your order is over £200


Delivery within the EU

UPS International or FedEx Priority
£14-30 for orders under £120 or FREE for orders of over £120


Worldwide Delivery

UPS International or FedEx Priority
£14-30 for orders under £200 or FREE for orders of over £200