We're open and dispatching orders Monday - Friday!
Please note that we are still experiencing very high order volumes at the moment, and therefore we cannot currently guarantee same-day dispatch. We aim to ship orders received by 2pm Monday-Friday the same day. Next Day Delivery is not currently guaranteed.
Royal Mail, UPS and Fedex are continuing to deliver all items, although there are some delays across all services, and tracking information is not always being kept updated.
Time windows for delivery, such as next day delivery, are no longer guaranteed.
Brexit Duties & Import Fees
EU Customers from the 1st January 2021 - Customs and Import fees for International Customers
International customers may be charged import duties, taxes and administration fees by the shipping agent and/or customs service in their own country. These fees are charged independently from Vapefiend, and are not included in our shipping and handling fees. These are the responsibility of the customer, and you will be contacted directly by customs or local shipping agent to arrange payment before delivery of your order.
Some products may not be permitted to be imported into your country: this may include, but is not limited to certain e-liquids, herbal extracts, and herbal vaping blends. Vapefiend is not responsible for any items that are seized by your country's customs, so please ensure that these items are permitted by your customs before ordering.
Brexit FAQ's
I live in the EU, will I have to pay any duties or VAT when my order arrives?
EU customers may be charged import duties, taxes and administration fees by the shipping agent and/or customs service in their own country. These fees are charged independently from Vapefiend, and are not included in our shipping and handling fees unless stated at checkout
Will you still offer full warranty support?
Yes! Our in-house technicians can solve any problems or faults right here in the UK.
Just fill out our warranty enquiry form here, and let us handle the rest! If you would prefer to send your vaporizer back to the manufacturer that’s totally cool as well.
If you get stuck, please email us or give us a call at 0345 5480 420
Our office hours are 9am - 7pm | Mon - Sat
What if I don't like the product?
If you are not 100% happy with your purchase, you can request a refund or exchange if your item is unused and in the original condition you received it. You can read our returns information page here